Cancellation Policy

Cancellation Policy

Last Updated: September 9, 2026

At KILOWATTFIT™, we understand that customers may occasionally need to cancel an order.

1. Cancellation Before Dispatch

Customers may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests should include:

• Order number
• Customer name
• Registered email address or phone number

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel the order.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to accept the delivery and follow the applicable provisions of our Refund, Return & Replacement Policy, where eligible.

3. Refund for Cancelled Orders

If an eligible cancellation is successfully processed before dispatch, the applicable refund will be initiated to the original payment method.

The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank, or financial institution.

4. Cash on Delivery Orders

Cash on Delivery orders may be cancelled before dispatch by contacting our customer support team.

Once the order has been dispatched, cancellation may not be possible.

Repeated refusal or non-acceptance of Cash on Delivery orders may result in restrictions on future COD orders.

5. Contact Us

To request an order cancellation:

Email: support@kilowattfit.com
Phone: +91 99958 50876

Please contact us as soon as possible after placing your order.