LEGAL
Grievance Redressal Policy
Last updated: September 2026
Grievance Redressal Policy
Last Updated: September 21, 2026
At KILOWATTFIT™, we are committed to providing our customers with a transparent and effective mechanism for raising and resolving complaints.
This policy explains how customers can submit complaints relating to products, orders, payments, delivery, refunds, replacements, or other services provided through our website.
1. Grievance Officer
Name: Hari Gopinadh
Designation: Managing Director, Parayil BioFarm Pvt Ltd
Email: support@kilowattfit.com
Phone: +91 99958 50876
Address:
Parayil BioFarm Pvt Ltd, 7/184-B,
Keezhillam P.O., Perumbavoor,
Ernakulam, Kerala 683541, India.
2. How to Raise a Complaint
Customers can submit a complaint by contacting us through the email address or phone number provided above.
To help us resolve the issue efficiently, please provide:
- Full name
- Order number
- Registered email address or phone number
- Details of the complaint
- Relevant photographs or videos, where applicable
- Any other information required to investigate the matter
3. Complaint Acknowledgement
We will acknowledge complaints received through our official customer support channels within 48 hours.
Where appropriate, we may provide a complaint or reference number for further communication.
4. Complaint Resolution
We will review and investigate complaints and will make reasonable efforts to resolve them within one month of receipt.
The resolution may depend on the nature of the complaint, supporting information provided, product condition, order details, and other relevant circumstances.
5. Product-Related Complaints
For complaints relating to damaged, incorrect, defective, expired, or tampered products, customers may be requested to provide photographs, videos, packaging details, batch information, or other relevant evidence.
6. Escalation
If you are not satisfied with the response received from our customer support team, you may request further review by contacting:
7. Contact
KILOWATTFIT™
Email: support@kilowattfit.com
Phone: +91 99958 50876