Privacy Policy

Privacy Policy

Last Updated: September 9, 2026

KILOWATTFIT™ respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment and transaction information
• Account information
• Customer support communications
• Device information
• IP address
• Browser information
• Website usage information
• Marketing preferences

2. Information You Provide

We may collect personal information when you:

• Create an account
• Place an order
• Subscribe to our communications
• Contact customer support
• Participate in promotions
• Submit forms on our website
• Interact with us through other available channels

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

KILOWATTFIT™ generally does not have access to complete payment card information processed directly by payment providers.

4. How We Use Your Information

We may use collected information to:

• Process and fulfil orders
• Process payments
• Deliver products
• Provide customer support
• Respond to enquiries
• Manage customer accounts
• Communicate about orders
• Send service-related communications
• Improve our website and products
• Understand customer behaviour
• Prevent fraud and misuse
• Maintain website security
• Conduct analytics
• Send marketing communications where permitted
• Comply with applicable legal requirements

5. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, launches, or other updates.

You may opt out of marketing communications by using the unsubscribe option provided in the communication or by contacting us.

Opting out of promotional communications will not necessarily stop essential service communications relating to your orders or account.

6. Cookies

We may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing and advertising.

Please refer to our Cookie Policy for additional information.

7. Shopify

Our online store is powered by Shopify.

Shopify may process information relating to your use of our website and transactions in accordance with its own policies and contractual obligations.

8. Third-Party Service Providers

We may use third-party service providers to support our business, including providers involved in:

• Payment processing
• Shipping and logistics
• Website hosting
• Analytics
• Marketing
• Advertising
• Customer support
• Fraud prevention
• Technology services

These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

9. Sharing of Information

We may disclose personal information where reasonably necessary to:

• Fulfil orders
• Process payments
• Deliver products
• Provide customer support
• Operate our website
• Conduct analytics
• Provide marketing services
• Prevent fraud
• Comply with legal obligations
• Protect our rights and property

We do not intend to sell your personal information as a standalone commercial product.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and financial records
• Resolve disputes
• Comply with legal obligations
• Prevent fraud
• Enforce our agreements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

12. Your Rights

Depending on applicable law, you may have rights relating to your personal information, which may include rights to access, correction, deletion, withdrawal of consent, or other applicable rights.

To exercise an applicable privacy right, contact us using the details below.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised "Last Updated" date.

16. Contact Us

For privacy-related questions or requests:

KILOWATTFIT™
Email: support@kilowattfit.com
Phone: +91 99958 50876