Refund, Return & Replacement Policy

Refund, Return & Replacement Policy

Last Updated: September 9, 2026

At KILOWATTFIT™, customer satisfaction and product quality are important to us.

As our products are food and nutrition products, returns are subject to food-safety and hygiene considerations.

1. Returns of Food Products

For food safety and hygiene reasons, we generally do not accept returns of products that have been:

• Opened
• Used
• Consumed
• Tampered with
• Damaged after delivery due to customer handling

We also do not accept returns solely because a customer has changed their mind or does not prefer the taste of a product after opening it.

2. Eligible Replacement or Refund Situations

A replacement or refund may be considered if the product received is:

• Damaged during transit
• Incorrectly delivered
• Defective
• Tampered with before delivery
• Expired at the time of delivery
• Significantly different from the product ordered

All claims are subject to verification.

3. Reporting a Problem

Customers should contact us within 48 hours of delivery if they receive a damaged, incorrect, tampered, defective, or otherwise eligible product.

Please contact:

support@kilowattfit.com

Please provide:

• Order number
• Customer name
• Contact number
• Clear photographs of the product
• Photographs of the outer packaging
• Description of the issue
• Unboxing video, where available

4. Damaged Products

If a product arrives damaged, customers are advised not to consume the product.

Please contact us within 48 hours of delivery and provide photographs or videos showing the product and packaging.

After verification, KILOWATTFIT™ may provide a replacement or refund, depending on the circumstances.

5. Wrong Product

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or refund as applicable.

6. Refunds

Where a refund is approved, it will generally be processed through the original payment method.

The time taken for the refund to appear in your bank account or payment instrument may vary depending on the payment gateway, bank, or financial institution.

7. Replacement Shipping

Where a replacement is approved due to an error attributable to KILOWATTFIT™ or damage during transit, applicable replacement shipping costs will generally be borne by KILOWATTFIT™.

8. Non-Eligible Returns

A product will generally not be eligible for return, replacement, or refund where:

• The product has been opened or consumed.
• The product has been improperly stored after delivery.
• The product has been damaged after delivery due to customer handling.
• The issue is based solely on taste or personal preference.
• The claim is not reported within the applicable reporting period.
• The product was purchased from an unauthorized seller.

9. Allergies and Ingredient Information

Customers are responsible for reviewing ingredient and allergen information before purchasing or consuming any product.

If you have a known food allergy, intolerance, dietary restriction, or other concern, please review the product label carefully and consult a qualified healthcare professional where appropriate.

10. Refund Processing

Approved refunds will be initiated after the applicable verification and approval process.

KILOWATTFIT™ is not responsible for delays caused by banks, payment gateways, or other financial institutions.

11. Contact Us

For refund, return, or replacement requests:

Email: support@kilowattfit.com
Phone: +91 99958 50876